Dopple has landed in the Tech world
Utopia Computers, a leader in the PC technology industry, is known for its cutting-edge customisation, sustainability focus, and exceptional customer service. However, before partnering with Dopple, offering finance options posed a significant challenge. Traditional finance providers often lacked transparency and offered rigid solutions that didn’t align with Utopia’s seamless and customer first approach.
Utopia needed a finance partner that could offer a flexible, transparent, and supportive financing experience to its customers.
Why Dopple? A Seamless Fit
Utopia chose Dopple because of its customer first approach, ease of integration and innovative checkout process. Dopple's platform helps customers compare finance options from multiple lenders, filtering results to boost confidence at checkout.
Onboarding Experience: A Stress-Free Transition
Utopia had concerns about onboarding given past experiences with slow and complex integrations. However, with Dopple they got an experience that’s approach was smooth, professional and proactive:
● Fast and hassle-free integration with Utopia’s Shopify platform.
● Minimal input required from Utopia’s team.
● Expert support at every step of the transition.
"It couldn’t have been easier. Dopple handled everything, ensuring a seamless transition with zero stress." said Craig Hume, Managing Director at Utopia.
What have been the results for Utopia computers?
Since introducing Dopple, Utopia has seen remarkable improvements in key business metrics:
24% increase in overall sales
102% increase in total orders
12% rise in returning customers
38% decrease in bounce rate, indicating fewer abandoned carts.
Customer feedback has been overwhelmingly positive, with many appreciating the transparency and simplicity of the finance process.
"Some partnerships just make sense" said Kurtis Shinner, Managing Director at Dopple
"I'm really pleased to be working with Utopia Computers - a company that has built a great reputation for high performance, custom-built PCs and great service. Our role is simple, to support this already established business in giving their customers more flexibility when it comes to the checkout. It's about giving more choice and partnering with a company that truly cares about empowering their customers." said Shinner.
What’s Next? The Future with Dopple
As Utopia continues to grow, Dopple will remain a crucial partner in making high-performance PCs more accessible. The seamless finance experience will play a key role in:
● Boosting conversion rates further.
● Increasing order values with flexible payment options.
● Expanding into new customer segments by removing financial barriers.
"Dopple is more than a finance provider; they are a growth partner helping us scale efficiently while delivering an exceptional customer experience." said Hume.
The partnership between Utopia Computers and Dopple showcases how the right finance solution can transform the buying journey, boost sales and enhance customer satisfaction. By integrating a seamless, customer-friendly finance option, Utopia has set a new standard in the PC retail industry.
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